Votes
0
Product:
Character Creator 3
Version:
3.3
Status:
Not Reproducible
Issue 7193
Multiple monitors CC3 freezes on startup
Hi,

This issue started happening when I upgraded to 3.3, last week.

I have a macbook pro with Bootcamp. If I start CC3 in a monitor that is not the laptop built in one, it freezes and spins forever.

This is a really strange issue and forces me to work on one monitor only.

How can we debug this problem?

My graphics card is an AMD Radeon Pro 5500M with 8GB of RAM. My laptop has 64GB of RAM.

My Radeon drivers are 10.30.03.05

Thank you,
RB
OS: Windows 10
Related Issue:   CC3.32 not responding when opened with multiple displays (Issue 7317)Iclone 7.8 does not response when I extend my Dell laptop to two external monitors. Can you help please. This forced me to work on a small laptop screen. (Issue 7107)
Attachment:
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Bug
Submitted byricardo.ac.barbosa
1
COMMENTS (3)
ricardo.ac.barbosa 
Hi Calvin,

I haven't had the time yet to do so but I plan to do it soon.

I will keep you posted.

Thanks,
RB
Feedback Tracker Admin 
Hi ricardo.ac.barbosa,

Have you try to uninstall Smart Gallery and launch CC again?
Feel free to let us know any progress on this issue.
Thanks for your help!

Calvin
Reallusion.
Feedback Tracker Admin 
Hi ricardo.ac.barbosa,

Thanks for your feedback!
Please follow these steps and provide your system info
https://www.reallusion.com/FeedBackTracker/home/howtoget
Thanks for your help!
Also, if you have installed Smart Gallery, please uninstall it and launch CC3 again to see if the issue still exist.

Calvin
Reallusion.
1