Votes
1
Product:
Character Creator 4
Version:
4.4
Status:
Assigned
Issue 11097
Merge material export progress stop and crash CC4 every time
Hi there, has there been a solution for merge material crash yet?
Every time I export rather complex character (eg. char with full cloth) using merge material option the export progress always stops at around 75%, while simple characters can be exported using this option without any issue. Trying to search for solution online but there is no real solution to this.

Step to reproduce issue:
1.Produce cloth character and use skin gen premium plugin
2.Click export
3.Select Unreal as target tool preset
4.Click InstaLOD and select merge material (UV) by type (any resolution always produce the issue)
5.Click export

Bug
-Export progress stops at 75% and CC4 become unresponsive (waiting does not solve the issue). I notice that character with fewer cloth has more chance to success exporting but this is not always the case.
OS: Windows 11
Attachment:
  • Crash.jpg
  •  4
  •  349
BugPipeline (Export/Import)SkinGen Premium
Submitted bysurachit.songcharoen
1
COMMENTS (4)
nkoretski 
Were there any more progress on this issue?
I'm having the same problem. Is there a specific thing i can look for ei: naming, material names or anything like that?
I'm mixing a few different content packages together.
Feedback Tracker Admin 
Hi nkoretski,

You can use the exclusion method, or you can provide your character file to us,we will check it.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion
Pimeine 
Hello

It's probably quite late, but I have the same issue since month and it doesn't depend on the total polygons of my character, but rare object makes the whole thing unable to work.

I've been able to find the objects that cause problems with the decimate tool, it's usually the only object unable to be merged with all the other ones.
(I don't know what causes the issues as its "crash" without getting any error message)

(It also seem some device don't have the Issue for the same file, I don't know the reasons)

Best Regards.

PS: That's also a message for those likes me that didn't find the solution as a full re-installation wasn't the fix of the issue.
Feedback Tracker Admin 
Hi Pimeine,

You're right,it was caused by a certain content.Can you provide your character file to us?We want to confirm if the two issues are caused by the same reason.

Molly
Reallusion
surachit.songcharoen
Private Comment
Feedback Tracker Admin 
Hi surachit.songcharoen,

It was caused by "Model10",you can delete it,then you can export.

Molly
Reallusion
Feedback Tracker Admin 
Hi surachit.songcharoen,

I have trasnfer it to our RD department,and hope it can be repaired as soon as possible.

Molly
Reallusion
surachit.songcharoen 
Thanks Molly.

My observation is it seems to happen with characters with multiple pieces of cloth (naked, underwear only characters did not produce the issue).

Really want to see it fixed as this is one of the features that make CC4 stand out from the market and it helps a lot in game dev optimization.

Cheers
Surachit
Feedback Tracker Admin 
Hi surachit.songcharoen,

I'm sorry for replying so late because of the New Year holiday.I can repeat it.Thanks you very much.

Molly
Reallusion
Feedback Tracker Admin 
Hi surachit.songcharoen,

We can't repeat it.Can you provide your project file to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion
1