Votes
0
Product:
iClone 7
Version:
7.73
Status:
Not Reproducible
Issue 7027
Installation Hierachie is very Important !
first i bought CC3, after this i bought iClone, between both installation there was 1 month. I first installed CC3 after this iClone. So after iClone installation i became sevreral Errors with the "TEMP " Folder. CC3 was unabale to load the Eye Texture, or in some cases the Skin Texture. One character was 54 files Missing ?! WTF.
I figured ou that he Hierachie how you installing the Programs is VERY important and not supported by REALlusion !!!!!! AT FIRST you need to download and insall SMARTGALLERY this is the one and only righ way, becaue this small thing makes the folder in the correct destinaion, after his, you can install whaever you want. this is a coder failure and i hope you can fix this beacuse this supid and remembers me on a win95 bug !....
OS: Windows 10
Attachment:
  •  3
  •  1023
BugGeneral
Submitted bycarlo1981 Jul 13, 2020
1
COMMENTS (3)
carlo1981 Jul 23, 2020 
sorry here is the picture, i have dont have this folder.
i insalled first iClone, after his smart gallery starts installing and " i think" made a new folder desiion, and mixed everything, after this boh, i installed via smart gallery CC3,...but as we talked, in another destination, example E:\A_Reallusion_install
Attachment:
  • Reallusion 23.07.2020 05_13_41.png
Feedback Tracker Admin Jul 30, 2020 
Hi carlo1981,

Can you provide registry to us?

Molly
Reallusion
Feedback Tracker Admin Jul 23, 2020 
Hi carlo1981,

Can you provide registry to help us identify the problem?Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion
Feedback Tracker Admin Jul 23, 2020 
Hi carlo1981,

Can you capture a screen shot to us?

Molly
Reallusion
Feedback Tracker Admin Jul 16, 2020 
Hi carlo1981,

Thank you for your feedback.Can you capture a screen shot about Digital_Human_Shader_Resource folder to us?
Folder Path(If you install template in default path):
C:\Users\Public\Documents\Reallusion\Shared Templates\Digital_Human_Shader_Resource\CC3

And attach it in your next comment.

Your help is highly appreciated.

Molly
Reallusion
Attachment:
  • 39.jpg
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