Indigo Renderer Plugin not working after iClone 7.92 update

Votes
0

Product:
iClone 7

Version:
7.92

Status:
Closed

Issue 8018

Indigo Renderer Plugin not working after iClone 7.92 update

iClone tells me Indigo Render plugin fails to load upon startup. I have iClone set to start as system Admin.

OS: Windows 10

15
1516

Bug Indigo Render

Submitted byAscensi 2021/07/21 00:04:25

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COMMENTS (15)

Ascensi 2021/08/04 13:44:52

Did you install it with the RT plugin? I have the option not to install the RT version since I have the full version of Indigo and installing indigo from my fresh installation of iclone without RT does not work.

Feedback Tracker Admin 2021/08/05 06:30:18

Hi Ascensi，

I have got it.Thanks.Because we may have to confirm the problem several times with you,so our customer service will continue to contact you.

Molly
Reallusion

Feedback Tracker Admin 2021/08/04 02:35:43

Hi Ascensi，

My Indigo works well.Can you reinstall Indigo and try it again?If it still happens,please provide system information file to help us identify the problem.Thanks.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Molly
Reallusion

Ascensi 2021/07/31 16:22:38

H Molly, this is what it does each time, doesn't load and I'm forced to uninstall it.  https://youtu.be/2SnOvSJSQs4

Feedback Tracker Admin 2021/07/28 04:07:02

Hi Ascensi，

Can you capture a screen video about this issue, put it on the YouTube, and add the link in your next comment?

Molly
Reallusion

Ascensi 2021/07/21 00:05:05

Also, I'm using the full version of Indigo Renderer.

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