Votes
0
Product:
iClone 7
Version:
7.3
Status:
Closed
Issue 5424
Iclone7 crash when preview iphonelive
Hi,
Everything was fine with the trial versions of Motion Live plugin and Iphone X Live face setup.
I desinstalled the trial versions (Motion Live & Iphone Live plugins), installed the fresh bought ones...

Now nothing works, each time i connect Live face and try to "preview" or "REC", Iclone crashes as soon as i click on "preview".

Nothing as changed, nor my setup (cpu ie7, GTX1080) nor my software setup (connection to my iphoneX is ok)
Quite disappointed right now because we have to present our solution to our client by end of the week and cannot imagine show them our work with a trial one without be sure that the bought one will work.. ;(...

Any ideas ? (Our Iclone is the latest version, already have reinstalled iphone app etc...without success)

IClone Log (without my serial displayed on this forum) : https://drive.google.com/file/d/1J61E6VbCRknZlUA1KjqtRqXyZHRb1ZyG/view?usp=sharing

Tx by advance,
BR
OS: Windows 10
  •  8
  •  2441
Motion LIVEGeneral
Submitted bylionel.blondeau Nov 26, 2018
1 2
COMMENTS (8)
Feedback Tracker Admin Nov 28, 2018 
Thank you for your quick response, please also provide the crash dump.

Reallusion
lionel.blondeau Nov 28, 2018 
Hi,
Here's the file
Thanks
BR
Feedback Tracker Admin Nov 28, 2018 
Thank you for your feedback.

Please provide your system information file and iClone crash dump file to help us identify the problem.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://goo.gl/YgVYhF

Attach these files in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment.

Thank you for your help.
Reallusion
1 2