Votes
2
Product:
iClone 8
Version:
8.52
Status:
Assigned
Issue 11663
Iclone Version 8.52 crashes in many occasions since the latest update
Iclone 8.52 also runs very unstable.

Like the latest version of CC4, Iclone crashes when loading characters and props, during file export and also by loading a saved project.

There is never an error message and it crashes again when trying to load the auto saved project.

I already uninstalled the app and installed a fresh version. But no improvement.
OS: Windows 11
Attachment:
  •  8
  •  318
Bug
Submitted byTheDCB1985 Nov 29, 2024
1 2
COMMENTS (8)
TheDCB1985 Dec 3, 2024
Private Comment
Feedback Tracker Admin Dec 12, 2024 
Hi TheDCB1985,

Did it happen for any character or specific character?If specific character,please provide your character file to us.

If you uninstall Iray Plugin,dose it still happen?

Molly
Reallusion
TheDCB1985 Dec 2, 2024
Private Comment
Feedback Tracker Admin Dec 3, 2024 
Hi TheDCB1985,

I have got it.We will check it.Thank you for your help.

Molly
Reallusion
Feedback Tracker Admin Dec 2, 2024 
Hi TheDCB1985,

I'm sorry for your bad experience.But we can't repeat it.Can you provide your crash dump and system information file to help us identify the problem?

Afater crashing,please:
Step1: press Win + R button
Step2: copy this path: %localAppdata%\CrashDumps
You will find crash dump file from here.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion
1 2