Iclone Version 8.52 crashes in many occasions since the latest update

Votes
1

Product:
iClone 8

Version:
8.52

Status:
Active

Issue 11663

Iclone Version 8.52 crashes in many occasions since the latest update

Iclone 8.52 also runs very unstable.

Like the latest version of CC4, Iclone crashes when loading characters and props, during file export and also by loading a saved project.

There is never an error message and it crashes again when trying to load the auto saved project.

I already uninstalled the app and installed a fresh version. But no improvement.

OS: Windows 11

Attachment:

Bug

Submitted byTheDCB1985 2024/11/29 19:15:11

COMMENTS (3)

TheDCB1985 2024/12/03 09:57:21

Private Comment

TheDCB1985 2024/12/02 16:14:01

Private Comment

Feedback Tracker Admin 2024/12/03 02:59:18

Hi TheDCB1985,

I have got it.We will check it.Thank you for your help.

Molly
Reallusion

Feedback Tracker Admin 2024/12/02 03:08:06

Hi TheDCB1985,

I'm sorry for your bad experience.But we can't repeat it.Can you provide your crash dump and system information file to help us identify the problem?

Afater crashing,please:
Step1: press Win + R button
Step2: copy this path: %localAppdata%\CrashDumps
You will find crash dump file from here.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion