IClone 7.71 not able to start

Votes
0

Product:
iClone 7

Version:
7.71

Status:
Closed

Issue 7000

IClone 7.71 not able to start

Hi,

I have purchased iClone 7.71 and installed it. But I'm not able to start iClone. It shows splash screen for 1 minute and then it vanishes.

Please help.

OS: Windows 10

General

Submitted bypratsnj009 2020/06/30 05:57:03

COMMENTS (2)

pratsnj009 2020/06/30 17:48:50

Thank you for quick response. I have updated display driver for NVidia Geoforce RTX 2060 and also checked for windows 10 updates. 
But still no luck.
We will wait for support email. Is there a possibility to connect over IM / Chat?

Feedback Tracker Admin 2020/06/30 17:08:22

Hi pratsnj009,

This kind of issue is usually caused by out dated display driver or incomplete Windows update. Please first make sure that your display driver and Windows is all up to date.
I have also helped you submit this issue to our online support system. The support team will contact yo via email and will help you solve this issue.
Sorry for the inconvenience and hope it can be sorted out soon.

Irving
Reallusion