The character renders with perfectly fine shadows on the card, but sometimes not in Iray. I think he may render better when he's not being hit with direct light. I notice he fine in her shade, but the back of his head, which isn't, has an ultra-hard shadow. In other images, note that his head has no gradation, almost as if it's solarized. Nothing else in the scene has hard shadows, and this happened in iClone 7 as well.

Also, the normal problem on her face and neck should be automatically fixed by now. I shouldn't have to worry about close-up producing cracks. If cracks don't show up in a bust, why are they sudden'y showing up in closeups. I don't think this was a thing last year.

Here's where I originally brought it up, using iClone 7 https://forum.reallusion.com/507545/Example-of-recent-low-poly-render#