Votes
0
Product:
Character Creator 4
Version:
4.3
Status:
Not Reproducible
Issue 10632
Headshot 2 don`t work
I've tried several kopf meshes and none work. first i adjust the head exactly on a base figure and align it with the camera. As soon as I load them into Headmesh, I get the first message: "Failed to calibrate the camera. For proper calibration, please adjust the viewport to encapsulate the entire face of the source model. By the way, i have done this.
I adjusted the points exactly at the vertex as specified, but when I pressed the HeadGen button, after a short loading time, the message came up:
Failed to parse the model. Please adjust the positions or quantity of the alignment points and try again.
O have done this too, but nothing happens.
The figure i have tried was poser James, Michael 4, Hivewire Dawn and Genesis 3 and 8 female.
Someone here, who can hepl me?
Thanks
OS: Windows 11
Attachment:
  •  5
  •  836
Headshot
Submitted bygherie74
1
COMMENTS (5)
Feedback Tracker Admin 
Hi gherie74,

Please contact our technical support, they will give you some help!
https://www.reallusion.com/CustomerSupport/User/FAQList.html
Thank you for your patience.

Calvin
Reallusion
gherie74 
Hi Calvin,

unfortunately I returned headshot 2 as it didn't work for me. I can no longer try the trial version because it has expired. I will not buy headshot 2.1 just to see that it doesn't work again. It's a pity actually, if it had worked now, I would have bought headshot 2.1 again.

Gerald
Feedback Tracker Admin 
Hi gherie74,

Thanks for your feedback!
Please upgrade Headshot version to 2.01 to see if the issue still exist.
Thanks for your help!

Calvin
Reallusion
gherie74 
Hello Molly,

there are three heads in the zip, one time Poser_James,  Genesis 8 female (complete body from Daz) and Hivewire Dawn as Obj with Eyelashes( i can`t 
them delete in Poser or  Daz)
I tried two human figures from Mixamo, they didn`t work either.
Maybe yo can help me, where the error is.

Greetings
gherie
Feedback Tracker Admin 
Hi gherie74,

Please provide your obj or fbx file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.Thanks.

Molly
Reallusion
1