Hi, We need the following information: 1. ZB version 2. Config 3. GoZ settings and error message 4. CC4 Project To collect the ZB version from your computer, please follow these steps: 1. Download the .bat file (SaveReg_DriveC.bat) from here. https://drive.google.com/drive/folders/1xubbKGinNY3BeIh3qEgVlm6JGVSMVq17?usp=sharing 2. Double-click it. 3. Send us two registry files from your C Drive. Please see the attached picture. Config Please launch your ZBrush. Then, send us the "GoZ_Config.txt" file. C:\Users\Public\Pixologic\GoZBrush\GoZ_Config.txt Thank you. Soya Reallusion