Failed to open file - Feedback Tracker

Votes
0

Product:
iClone 7

Version:
7.83

Status:
Active

Issue 7547

Failed to open file

It is an iProject. The scene is 4 musicians, two of which are guitarists and I had been working on their hands playing the instruments - so a lot of trial and error, as well as testing out DOF with a camera and particles (light possibilities). It was, time wise, way ahead of the version I had previously saved so would be nice to rescue some elements. The thumbnail to the file is complete and the 'failed to open file' error message appeared at 70% through the loading process. My system is not horribly powerful and contents were possibly pushing the limits, so is there a way in to switch things off?

OS: Windows 10

Attachment:

General

Submitted byesemgee 2021/01/04 10:07:21

COMMENTS (4)

esemgee 2021/06/18 11:15:32

Hi, the current issue was, as I thought, very poor information given on the Marketplace. I have resolved it for my needs but still annoyed by Maxstudios, the producer of the product.

Feedback Tracker Admin 2021/06/21 01:40:09

Hi esemgee,

You can contact our support team when you have content issue.

Molly
Reallusion

esemgee 2021/06/18 10:10:48

I don't understand why I am getting this now. The problem was back in January! I now have a problem with CC3 but I don't think that is hardware - just being misinformed!

Feedback Tracker Admin 2021/06/18 10:37:30

Hi esemgee,

I'm very sorry that I missed your issue.Did you have some issue on CC3 or another issue?If it's another one,you can create a new one .

Molly
Reallusion

Feedback Tracker Admin 2021/06/18 05:51:24

Hi esemgee,

Please provide your project file to help us identify the problem.You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion

Feedback Tracker Admin 2021/01/05 01:55:32

Private Comment