Votes
0
Product:
Character Creator 4
Version:
4.02
Status:
Released in 4.1
Issue 8816
"Failed to Load File" error occurs for Iclone 8 project files when they contain an avatar+accessory created with InstaLOD Remesher
When you take an avatar with an attached accessory and use the InstaLOD remesher to create a lower poly version, the process seems to work fine.
You can bring the avatar/accessory into Iclone 8, and it will animate with no problems. Everything seems fine. You can save the result in a project.

However, when you go to open the project containing that avatar/accessory, you will get the error message, "Failed to Load File". The root cause is probably related to the accessory, not the avatar, as detailed in a different ticket. But some accessories are included in clothes or hair elements, and may be easily overlooked.

When the error happens within Iclone 8, it produces corrupt project files.

Steps to reproduce:

1. In CC4, attach an accessory to an avatar
2. Use the InstaLOD Remesher to create a lower poly version of the avatar
3. Bring the new lower-poly avatar into Iclone 8
4. Save the Iclone 8 project
5. Attempt to open the project just saved
6. Receive a "Failed to Load File" error message
OS: Windows 10
Attachment:
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  •  1162
Bug
Submitted byCary B
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