Votes
0
Product:
Character Creator 3
Version:
3.41
Status:
Closed
Issue 7866
Exporting CC3+ Characters Crashes UE4.26.2 and UE4.25.4 via auto
Steps to Reproduce:

1. Export CC3+ Character to FBX format for Unreal
2. Import FBX file to Unreal
3. Shows that it can generates new materials initially then crashes

This happened ever since I started converting my characters from CC3 to CC3+
I also tried reducing the fbx complexity (convert to game base, not use auto lods, decrease image size, embedded materials) but nothing works.

I've been holding off using CC3+ characters for my game hoping the issues would be resolved by now but after a few months, this issue still comes up.

Here's an issue I found which looks very similar to mine:
https://www.reallusion.com/FeedBackTracker/Issue/UE4-Crash-with-imported-character

But has yet to be resolved.

I hope you can look into this soon.

Thank you!
OS: Windows 10
Attachment:
  • Reallusion Export Screenshot.PNG
  •  8
  •  2179
BugAuto Setup for UnrealPipeline (Export/Import)
Submitted bygoldwynlau Apr 28, 2021
1 2
COMMENTS (8)
goldwynlau May 5, 2021
Private Comment
Feedback Tracker Admin May 5, 2021 
Hi,

After several times testing, we find out the crash cause: the AutoSetup 1.11 is not compatible with Character Creator 3.4 & iClone 7.9.
* Please download Autosetup v1.2 from Menu (see the attached image "UpdateAutoSetup")
* "Get the tool for Unreal" will link to this page: https://www.reallusion.com/character-creator/unreal-engine-auto-setup.html
* After download and update the Autosetup files for your UE project, the CC character fbx can import successfully, please see the attached image. ("Import Success.png" is from your ue project and fbx file. )

Thanks,
Joanne
Attachment:
  • Import Success.png
  • UpdateAutoSetup.png
goldwynlau May 5, 2021
Private Comment
Feedback Tracker Admin May 3, 2021 
Hi,

I can reproduce your crash using your UE project and fbx file.
Could you also please give me this CC avatar in private post?

Thank you,
Joanne
goldwynlau May 1, 2021
Private Comment
1 2