Votes
0
Product:
Character Creator 3
Version:
3.41
Status:
Not Reproducible
Issue 7837
Export falied (usd for omniverse)
Hi
I tried to export in usd format for omniverse but every time i have an export failed as in the image.
I have character creator 3.41
Omniverse connector for CC
Nvidia RTX 2060 6 Giga(with the last driver also because it is my new new graphic card)
Pc memory 16 giga
Processor: Intel i7-4930K 3.40 Ghz
WIndows 10

for to be more descriptive:

when i start character creator (with default character) and i try to export in usd with connector plug in after few seconds
the software give me the message as you see in the image.
OS: Windows 10
Attachment:
  • export failed.jpg
  •  20
  •  3889
Omniverse Connector
Submitted bysiesar.music
12 3 4
COMMENTS (20)
WayN 
Hi siesar.music,

Sorry, I haven't figure out why it didn't work, I haven't encounter such a case like yours. I will find time to send a zip version of CC3 with log to help investigate.

meanwhile, if you don't want to wait, maybe you can also uninstall only CC3 and pipeline from Windows control panel, and then install back from HUB.

Thanks,
Weien Reallusion
Attachment:
  • uninstall_from_control_panel.png
siesar.music 
Hi,
I tried to export in a short path so:

D:/exportUSD/namefile.usd

but nothing always the same problem at the 50% of export failed.
It is so very strange this issue!

is it possible that i need to reinstall all cc3 packs? I hope not because as in the image i have a lot software connect to cc3
Attachment:
  • Immagine 2021-05-13 230934.jpg
WayN 
Hi siesar.music,

from your last video, the export path was something like "2020\XXX - XXX xxx\OOO\CC3+\OOO\YYY yyy yyy\F.usd"

if you try a very simple path only with the alphabet and without space like "D:\Temp\F.usd" will it succeed?

Weien Reallusion
siesar.music 
Hi Weien
i have all two files and in the images, in attachment you can see the information.
thanks
Siesar
Attachment:
  • Immagine 2021-05-13 001002.jpg
  • Immagine 2021-05-13 001142.jpg
WayN 
Hi siesar.music,

your case looks like the function failed even before export.

1) can you open your "programs and features" setting page, and look for "Microsoft Visual C++ 2015-2019 Redistributable (x64)" ... if you have it, which version is it?
-- reference "VC_runtime.png"
- you can also open it by pressing Win + R ➔ type "control appwiz.cpl" ➔ enter

2) can yo open foldor "C:\users\ [your user name] \Appdata\Local\Reallusion\   and check "RLUsdStream.dll" exist?
--- reference "localAppdataDll.png"
- you can also open it by pressing Win + R ➔ type "%localappdata%\reallusion" ➔ enter

thanks,
Weien Reallusion
Attachment:
  • VC_runtime.png
  • localAppdataDll.png
12 3 4