Votes
0
Product:
iClone 7
Version:
7.41
Status:
Not a Bug
Issue 5688
DX11 error: device or driver is unsupported
Hi,
I have an issue when installing iClone 7, the error when starting is "DX11 error: device or driver is unsupported", the specs of the machine is

Windows 10, 64 bit,
NVidia GeForce 210,
32 GB Memory
DirectX 12

I tried the clean installation of NVidia drivers as mentioned in another post with a similar issue. Also I see that my video card looks like being earlier generation than listed in the minimum requirements. So if with GeForce 210 I even have no chance to run the software, please, let me know.
OS: Windows 10
  •  3
  •  4411
General
Submitted bydsezare Feb 1, 2019
1
COMMENTS (3)
dsezare Feb 3, 2019 
animagic, thanks for your detailed information. Naturally I should upgrade the card.
animagic Feb 3, 2019 
I looked up a benchmark for your card, and it scores 172, whereas recommended cards (Nvidia GTX 1060 and up) score 9000 or more.

See: https://www.videocardbenchmark.net/gpu.php?gpu=GeForce+210 .

I hope your PC allows you to upgrade your card.
animagic Feb 2, 2019 
This is not a bug.

Your GPU is extremely underpowered and also does not seem to support DX11, so iClone 7 will not run.

There is a difference between the DX version installed on the PC and what the card actually supports.

To find out, run the dxdiag utility (type it in the Windows search field and it will come up). 

Select the Display tab and see what's listed under Feature Levels (see attached dxdiag.png). This will tell you what your card can support.

Your card also has very little video memory (VRAM), which will hamper performance.
Attachment:
  • dxdiag.png
1