Hi rogyrue, For shared contents(e.g. Super VFX 200), user needs to sign in the program and using Downloader 2.17 to install for using the pack in offline. Whereas for others non-shared contents, the program must be the latest version, which CC1.51 & IC6.51 to resolve the watermark in offline. Also user needs to verify the 1st time use of the contents, can go Help > Content 1-Click Verification to ensure that all contents have been activated successfully before using them offline. For further details, please refer to http://kb.reallusion.com/General/50455/How-to-resolve-a-watermark-issue Most watermark issues can be solved by the above-mentioned methods, if it still happens on your environment, we may need you to provide some personal information to identify the exact problem. In order to protect your privacy, please log into your Reallusion Member account to contact our Customer Service team. You will have a service ticket number to track the service response. They usually reply within 2 working days. Reallusion
Seems the problem is when i am not connected to the internet at work are outside etc. I prefer to keep the product but want to understand whyi am getting teh watermarks. Do i always need to be connected to the internet to use the products i paid for ,i dont recall seeing this information ? Thank you
Hi rogyrue, If you would like to apply for a refund, you can only submit via Support Form and the Sales Support will act accordingly. Please take a look at our Return Policy & Check on "3. How to submit a return request?": - http://www.reallusion.com/ReturnPolicy.asp" Reallusion
Wow some customer service on display here , i get a COPY PASTE reply that does not acknowledge anything i took the time to report . Applied for a refund not going to waste my time with this joke of a service .
Hi rogyrue, Thank you very much for your feedback. The issue you mentioned can't be reproduced in our test environment, could you please provide more details to help verifying the exact problem? 1. What program were you applying while the full-screen watermark displayed? iClone, or Character Creator? 2. Please update the program to the latest version. We've just fixed a DRM bug and released it in the latest version of iClone and Character Creator. After you launch the program, navigate to Menu > Help > Check for Update, then follow the instructions to update your iClone to v6.51 and Character Creator to v1.51. 3. It would be better if you could provide the steps to reproduce the issue, such as: what project did you apply, or what changes did you make, etc. Your understanding and patience are greatly appreciated. Reallusion