Custom normals dont import to iClone with the drag and drop feature

Votes
1

Product:
iClone 7

Version:
7.9

Status:
Active

Issue 7890

Custom normals dont import to iClone with the drag and drop feature

If you try to drop an fbx file in iClone, the custom normals dont import with it
but if you import it through 3dxchange they do

OS: Windows 10

2
1159

Bug Suggestion General Visual Pipeline (Export/Import)

Submitted byahingel 2021/05/05 16:50:20

COMMENTS (2)

ahingel 2021/05/06 02:20:29

no i meant the normals of the faces of the mesh, not the texture
if you model a mesh and edit the normals facing in a specific way, they came correct only when i imported through 3dxchange. not when i dragged the fbx into iclone's viewport

Feedback Tracker Admin 2021/05/13 05:40:57

Good news.Thank you for telling me.

Molly
Reallusion

ahingel 2021/05/13 04:26:20

here
i was intented to do the right one
but before, the normals on iclone was importing as it is on the left one not as the right one

although now in 7.91 that i tried it again
it imported correct

i had the issue in 7.9
so you probably fixed it already

Attachment:

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Feedback Tracker Admin 2021/05/13 01:48:05

Hi ahingel，

Can you provide the FBX file to help us identify the problem?Or can you tell me the specific way what you edit the normals facing?

Molly
Reallusion

Feedback Tracker Admin 2021/05/06 02:46:23

Hi ahingel，

Can you provide the FBX file to us?

Molly
Reallusion

Feedback Tracker Admin 2021/05/06 01:41:46

Hi ahingel，

Did you mean that the custom normal is Bump channle texture?If Yes,I can import it to iClone.

Molly
Reallusion

Attachment:

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