Votes
0
Product:
3DXchange 6
Version:
6.51
Status:
Active
Issue 632
Crashes when importing fbx exported from DAZ
Steps to Repro:
1. Open 3DX
2. Either drag fbx into scene or select File... Open from the menu
3. Select "OK" at prompt to import FBX
4. Begins import with dialog boxes

Actual Results:
1. Program crashes (see screenshot)

Expected Results:
FBX imports and opens correctly


I was successfully loading the DAZ export until I went into DAZ and modified only 2 morphs. Now 3DXchange crashes every time when importing the fbx. I have tried to uninstall and reinstall 3DXchange with no luck.

Also, after installing the latest version, my version (6.5.1904.1) in "About" in 3DXchange (Pipeline) does not match what is listed on the Product Page of the latest (v.6.51.1927.1) and the latest patch (6.51) fails to install saying the patch is not for my version (although the 6.5 patch installs).
OS: Windows 10
Attachment:
  • Crash.PNG
  • Issue 632_1.JPG
  •  11
  •  8390
Bug
Submitted bygorbett
12 3
COMMENTS (11)
Feedback Tracker Admin
Hi jscowcroft,

Thank you very much for your feedback.

The problem you mentioned is a little bit different than this issue, in order for you to trace the problem, could you please report a new issue?

In addition, we may need a precise description of what you did so that we can clearly follow your actions and recreate the same situation. For you reference, please see the example as below:

STEPS TO REPRODUCE
1. Click the product’s icon on the Desktop or Start Menu
2. Wait for it to launch
3. Navigate to Content Manage > Project
4. Select a random project and click on “Apply”
5. See whether that project can successfully be applied

ACTUAL RESULTS
The project can’t be applied

EXPECTED RESULTS
The project can be applied

Furthermore, it would be greatly appreciated if you could provide the project/character you applied to us. Please send these files to feedbacktrackeradmin@reallusion.com.


Reallusion 

12 3