Votes
0
Product:
3DXchange 6
Version:
6.51
Status:
Active
Issue 632
Crashes when importing fbx exported from DAZ
Steps to Repro:
1. Open 3DX
2. Either drag fbx into scene or select File... Open from the menu
3. Select "OK" at prompt to import FBX
4. Begins import with dialog boxes

Actual Results:
1. Program crashes (see screenshot)

Expected Results:
FBX imports and opens correctly


I was successfully loading the DAZ export until I went into DAZ and modified only 2 morphs. Now 3DXchange crashes every time when importing the fbx. I have tried to uninstall and reinstall 3DXchange with no luck.

Also, after installing the latest version, my version (6.5.1904.1) in "About" in 3DXchange (Pipeline) does not match what is listed on the Product Page of the latest (v.6.51.1927.1) and the latest patch (6.51) fails to install saying the patch is not for my version (although the 6.5 patch installs).
OS: Windows 10
Attachment:
  • Crash.PNG
  • Issue 632_1.JPG
  •  11
  •  8315
Bug
Submitted bygorbett
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COMMENTS (11)
gorbett 
jscowcroft, it seems like 100MB FBX file is the magic number to make 3DX to crash. I have successfully imported a 93MB file fine, but when I try opening the 102MB file, crashes every time. I can remove some clothing off the same model to skim it to below 102MB and then it imports fine.
Is there a way to have 3DX batch the import into memory knowing that it is probably crashing due to its 32bit limits?

Thanks for the help. Looking forward to 7. Already preordered!
Feedback Tracker Admin 
Hi alex,

Thank you very much for your updates.

Could you please provide the screenshot for the export settings in Daz (just like the screenshot Issue 632_1) ?

Your understanding and patience are highly appreciated.


Reallusion
alex_20090922165254374 
Well, it looks like this 2 months old bug is not solved.

3dXchange 6.51.1927.1
iClone 6.51.3127.1
Windows 10 Pro.

I create a Genesis 3 Female in Daz, add one single morph Close/Open Eyes, export FBX 2012 bin with morph export option.
Import in 3dXchange is crashing on the spot.

Tested with Genesis 2 Female the same bug.

This is a very simple test case it should not be any problem reproducing/testing.

There is any way to downgrade to iClone / 3dXchange to a version without this bug.

So far it looks like the pipeline Daz -> iClone is not working, what are the options.
Feedback Tracker Admin 
Hi gorbett,

Thank you very much for your updates.

Could you please tell us how large was the FBX file? It would be better if you could send the FBX file to feedbacktrackeradmin@reallusion.com.

If the file is too large to send, please upload it to Dropbox, Google Drive or other cloud drive, then authorize us to access your account and download them.

Your generous help are greatly appreciated.


Reallusion
blindman 
I had a similar problem with 3DXchange 6  crashing after sucessfully using it to import Daz characters. it just suddenly started to crash during importing
Check the FBX export dialogue in  DAZ Studio, make sure the FBX output option is selected to binary .
If it,s set to Ascii  it will crash 3DXchange  Mine was set to Binary but for some reason it had flipped to Ascii
once set to Binary the characters imported OK
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