Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Not Reproducible
Issue 11882
Crashes when I try to play animation
I was able to apply animation to a character. I then added a scene. When I try to play it, the program crashes. It was pretty simple. I had the character. I did modify the hair and added facial features. (character is Trendy front position) Then I chose a scene. The app crashes when I hit the play button.

I tried to attach the system information file but I couldn't find that file once I used that extractor program. I tried to do it a second time and got an error message that I couldn't totally understand.
OS: Windows 11
  •  2
  •  22
Bug
Submitted byOldRoz Mar 15, 2025
1
COMMENTS (2)
Feedback Tracker Admin Mar 24, 2025 
Hi OldRoz,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin Mar 17, 2025 
Thanks for your reply and feedback.

Please provide your ctProject and crash dump file to help us identify the problem. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Please provide your system information file to help us identify the problem. Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1