Character Creator and iClone 7 Crashing on Startup

Votes
0

Product:
Character Creator 3

Version:
3.32

Status:
Closed

Issue 7554

Character Creator and iClone 7 Crashing on Startup

I am having an inconsistent issue with Character Creator 3 for iClone and iClone 7. Most of the time, when I start up one or both of the programs, they will load (very slowly) and then come up with a warning saying that unsaved data was detected. This happens even when a previous project was not opened. If I click cancel, the program will immediately freeze and crash. If I click ok and save the restore file, the program will start as it should 1 time out of 20, but the other 19 times it will still freeze and crash. When the program does open, it will open with a warning saying that the Smart Gallery Plugin could not be reached.

I have reinstalled my entire Reallusion suite, I have updated all my drivers for graphics and other functions, I have updated my system, I have made sure that iClone and Character Creator are running on the standard settings on the GPU and nothing seems to solve the problem. Even when I do get the programs to work, the startup sequence will often take upwards of five minutes regardless of whether or not I have other programs open. I also have the same issues whether opening these programs from the Reallusion Hub or from my desktop/start menu.

My system:

Windows 10 Professional 64-bit V20H2
Intel i7 CPU 10700K
32GB RAM
NVIDIA GeForce GTX 1660 SUPER GPU
GPU Driver: 461.09

If you could help, I would appreciate it.

Cheers!

OS: Windows 10

Attachment:

4
1933

Bug General

Submitted byOmniscreations 2021/01/07 20:34:19

COMMENTS (4)

Omniscreations 2021/01/12 14:58:37

Hello,

Thanks for the tips and the workaround. The workaround worked for CC3, but not for iClone. I uninstalled the Smart Gallery again from iClone and it works fine now. I think I'll just leave it like this until the patch comes out. I need the Smart Gallery mostly for CC anyway, so I should be fine.

Feedback Tracker Admin 2021/01/13 09:55:55

Hi jgooden

Thanks for your patient, our dev team is working on this problem.
If workaround not worked for iClone, please try this hotfix:
http://ftp.reallusion.com.tw/reallusionsupport/SG_InitialFreeze_Hotfix20201007.zip
Download and unzip the file, follow Readme.txt.

Thank you.
Tina

Omniscreations 2021/01/11 14:35:12

Hello lianchiu,

I uninstalled the Smart Gallery for both apps and they both started up without any issues after that. Does this mean there is a bug in the Smart Gallery Plug-in? Will a patch be created for that in the next update?

lianchiu 2021/01/12 05:52:21

I believe RL Staff are working on Smart Gallery issue. and you can follow the link below (my last reply) that is a workaround.

Omniscreations 2021/01/09 15:36:34

Hello @lianchiu,

I have created a OneDrive link where you can view the dump files for the iClone and Character Creator errors. Here is the link: https://1drv.ms/u/s!Ar5AY7q0gXhS1HOreZQFMyiIhilp?e=MdeuOV

Please let me know what you find.

Cheers!

lianchiu 2021/01/11 08:01:16

thanks!

try to not install Smart Gallery to see if it help.

or follow this 
https://forum.reallusion.com/466118/Smart-Gallery-kills-iClone-783-and-CC3-332#bm466153

not sure it's a same issue or not, but try this first. if this works please let us know.

lianchiu 2021/01/08 08:48:53

could you please provide the dump file upload in your cloud drive and copy the link to paste here that would help RL staff identify the issue.