Issue 11846
Character Creator 4 won't open
I downloaded Reallusion Hub and Character Creator v4.52 (trial) for the first time today. When I try to open Character Creator, either from Reallusion Hub or the desktop shortcut, the program crashes before it finishes launching. I tried the typical steps of restarting my PC, reinstalling Reallusion Hub and Character Creator, running as administrator, but nothing has worked.
After doing some research online I discovered an issue from 2019 pertaining to Nvidia drivers that matched my issue. When checking the Event Viewer after the crash, I get this error:
Faulting application name: CharacterCreator.exe, version: 4.52.3526.1, time stamp: 0x6745a71b
Faulting module name: nvwgf2umx.dll, version: 32.0.15.7260, time stamp: 0x67bd3bf1
Exception code: 0xc0000005
Fault offset: 0x00000000005549f7
Faulting process id: 0x4e54
Faulting application start time: 0x01db8af3213d0646
Faulting application path: C:\Program Files\Reallusion\Character Creator 4\Bin64\CharacterCreator.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d2629211e16b69ec\nvwgf2umx.dll
Report Id: b38ff451-5617-4b6f-90c5-4b0505a717b3
Faulting package full name:
Faulting package-relative application ID:
The agreed upon solution online was to roll back the Nvidia drivers. I attempted that, and rolled my drivers back as far as I could to 31.0.15.5244, but it didn't solve or change the issue. It also is unclear what version I would need to revert to in order to solve this issue. All sources online list a version from 2019 when the issue first began, but that's not an option for my computer.
PC specs:
AMD Ryzen 7900X
64gb RAM
NVIDIA GeForce RTX 4080
Windows 10
NVIDIA GeForce RTX 4080 Driver Version:
32.0.15.7260
Is there any other solutions to allow me to use this software?
Submitted byericlsewell
Mar 1, 2025