Cartoon Animator 5.33.3821.1 Frequently Crashes

Votes
0

Product:
Cartoon Animator 5

Version:
5.33

Status:
Not Reproducible

Issue 11874

Cartoon Animator 5.33.3821.1 Frequently Crashes

The software crashes at least once per project and it happens so irregular I cannot reproduce the problem. When it happens the program stops responding for about 20-30 seconds and then crashes. Luckly I have started saving my project even more regular than I normally would because there is not indication of when the app will crash.

OS: Windows 11

Attachment:

Bug General

Submitted byrignacio99 Mar 10, 2025

COMMENTS (2)

Feedback Tracker Admin Mar 24, 2025

Hi rignacio99,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion

Feedback Tracker Admin Mar 11, 2025

Thanks for your reply and feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please provide your ctProject and crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion