Cant Run CC3 (Possible Nvidia Driver Issue 445.87)

Votes
0

Product:
Character Creator 3

Version:
3.22

Status:
Closed

Issue 6827

Cant Run CC3 (Possible Nvidia Driver Issue 445.87)

Hi, I cant seem to run the latest version of CC3 with the latest Nvidia drivers 445.87. I get a Directx 11 error message. Which driver should I be using to run it?

I just updated the Nvidia driver from a previous one (don't know which version) because I was getting the same error when trying to run it.

OS: Windows 10

4
1553

General

Submitted bysimon_20140205222146880 2020/04/30 11:29:59

COMMENTS (4)

Feedback Tracker Admin 2020/05/04 05:07:01

Hi Simon,

Sorry to hear you are experiencing this problem.
This kind of issue usually caused by incomplete drive updates, incomplete installation or windows updates. 
I have helped you submit this issue to our online support system. The support team will contact you via email and help you on resolving this issue.

Please note that the Feedback Tracker is a platform designed for collecting and tracking defects/suggestions. We only check it on a weekly basis, so we strongly recommend you to contact technical support first if you have any issue need to be addressed immediately.
https://kb.reallusion.com/General/50108/How-to-engage-Support-Team

We apologize for the inconvenience and hope it can be resolved soon.

Irving
Reallusion

simon_20140205222146880 2020/05/01 11:50:04

ANy news on this? I cant run the program at all . Tells me my system doesn't support DX11 even though I actually can support up to DX12. See attached.. I need to run this for my work. Cheers

Attachment:

ccc.png

simon_20140205222146880 2020/04/30 14:59:03

I have two Geforce GTX 1070's

doubblesixx 2020/04/30 14:16:10

Hi Simon. 
What GFX are you running?