Votes
0
Product:
Cartoon Animator 5
Version:
5.1
Status:
Assigned
Issue 10598
CTA 5.1 Slower
Hello, it seems CTA 5.1 is somehow slower as the previous version. In particular when experting a video
there is a significant gap right before its starts the export, then another even worse one after the export has finished,
right before the user is asked if he want to open the video. The gap consists of mouse cursor spinning but
nothing happening (or cta hanging) for several seconds (second gap up to 15 seconds) . I exported an Mp4 video of about 4 seconds in lenght, nothing special,
1280x720 HD on Win7/64 32Gb Ram, I7.
OS: Windows 7
  •  4
  •  262
BugPipeline (SVG, PSD)
Submitted byK_Digital Jun 17, 2023
1
COMMENTS (4)
K_Digital Jun 20, 2023 
Ive done some testing this morning, i replaced only the char in the submitted project. The newly attached project does not have that delay, so i assume the issue must have something to do with the char. IIRC the first char is a char from the marketplace not shure. The new one is from the CTA library. (perhaps an import/conversion issue with certain objects ?)
Hope i am not confusing .
K_Digital Jun 19, 2023
Private Comment
K_Digital Jun 19, 2023
Private Comment
Feedback Tracker Admin Jun 19, 2023 
Thank you for your feedback.

1. Please provide your system information file to help us identify the problem.

Here is the description about how to get your system information file.

https://www.reallusion.com/FeedBackTracker/Home/HowToGet

2. Please provide your "ctProject" file to help us identify the problem.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.


Allen
Reallusion
1