Votes
0
Product:
Character Creator 3
Version:
3.22
Status:
Closed
Issue 6802
CC3 Closes Abruptly When Exporting FBX Files
I downloaded CC3 last week and had an enormous amount of issues with exporting FBX files. Everytime I clicked the 'export' button, CC3 completely crashed. After trying unsuccessfully to work the program, I un-installed everything, then re-installed the program through the Reallusion HUB. I was fortunately able to export three FBX files the other day without any issue, but now I get to roughly 30% saved, experience a stall, then CC3 closes. When I check my destination folder to see if anything saved, nothing is there. Does anyone have a clue as to what could be causing this? A plug-in error, maybe? Or even a recent update to CC3 that I may have overlooked? If more information is needed to clarify this issue, please let me know. Thanks.
OS: Windows 10
  •  4
  •  1963
BugGeneral
Submitted bytrevanderson185 Apr 23, 2020
1
COMMENTS (4)
calem.j.bendell Jan 6, 2021 
What is your secret knowledge that let you solve the issue? :D
trevanderson185 May 8, 2020 
Hi Calvin,

Apologies for the delayed response. Yes, I was able to resolve the issue =) If it happens again in the future, though, I now know what to do to send more information. Thank you again.

All the best,

Tander
Feedback Tracker Admin May 8, 2020 
Hi trevanderson185,

Are this issue still exist?
If so, feel free to let us know!
Thanks for your help.

Calvin
Reallusion.
Feedback Tracker Admin Apr 27, 2020 
Hi trevanderson185,

Thanks for your feedback!
Did this issue happen every time in every project, or it only happened in specific project?
Could you send one of project that can't export to us? You can use cloud service such as Google Drive, and attach the download link in your next comment.
You can set the comment as private if you want.

Also, here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet
Please send this to us either.
Thanks for your help!

Calvin
Reallusion.
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