Votes
0
Product:
Character Creator 2
Version:
2.0
Status:
Closed
Issue 2157
CC 2.0 Release Installer Crashes, unable to proceed.
The Installer is crashing right after I see the splash screen with the message "InstallScript Setup Launcher has stopped working".

The only thing really out of the ordinary about my system is Dual Xeons, my first guess is usually related to some hardcoded thread limit in software that I encounter more often than I would like. However if any others are getting the same crash, that's probably not the issue.

I do have the option to debug and could try to get more information.

-CorDox/Xod
OS: Windows 10
  •  2
  •  2310
BugGeneral
Submitted byXodroc Mar 16, 2017
1
COMMENTS (2)
Feedback Tracker Admin Mar 17, 2017 
Thank you for your feedback

This is quite weird, could you provide your DXDiag.txt file for our reference?

1. Select the "Start" menu, click "run" or press <Win Key> + <R> for Windows 8/10.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

You can email the file to feedbacktrackeradmin@reallusion.com

Thank you

Reallusion
Xodroc Mar 17, 2017 
After attempting to run the installer several times, I decided to do something else for about half an hour and mysteriously without warning the  Install window suddenly popped up and I was able to continue and finish the install process.   Yay?
1