Votes
0
Product:
Cartoon Animator 5
Version:
5.33
Status:
Not Reproducible
Issue 11872
CA5 crashes
Recently, in the last week or so, CA5 has crashed multiple times - once or twice a day, every day for the last week. It does not occur only when I perform one action but mainly it seems to be during lip syncing or bringing in a new prop.

It doesn't usually give me a reason so I don't bother to report it but this time it did so I thought I'd ask if you could let me know what this error message means so I can try to fix it - assuming it is something on my end.

The desktop computer I have is a powerful one which would be more than adequate for what CA5 requires.

Many thanks, Jude
OS: Windows 11
Attachment:
  • Screenshot 2025-03-10 173622.png
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BugGeneral
Submitted bybeproductions99 Mar 10, 2025
1
COMMENTS (2)
Feedback Tracker Admin Mar 24, 2025 
Hi beproductions99,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin Mar 11, 2025 
Thanks for your reply and feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please provide your ctProject and crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

Please provide your system information file to help us identify the problem. Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1