Votes
3
Product:
Cartoon Animator 4
Version:
4.3
Status:
Not Reproducible
Issue 7482
CA4 crashes
The softare crashes a bit too often for my liking. Especially when there is no auto save and therefore all the work is lost.
As a new user I am still finding my feet and trying different things, but nothing especially taxing I would have thought. It is difficult to say how often but more than I would have expected. I don't seem to have problems with any other software that I run on the PC.
I bought a new PC to ensure that it would be able to run CA4 without a problem.
Even if there was an auto save function it would help mitigate the issue.
OS: Windows 10
  •  10
  •  3780
Bug
Submitted byJoeM007 Dec 9, 2020
1 2
COMMENTS (10)
jonesbonne Aug 25, 2022 
There is no warning of the crash about to occur. It crashes regularly.
Feedback Tracker Admin Nov 22, 2021 
Hi JoeM007,

We had released CTA v4.51, please help to confirm if this issue still exist in v4.51.

If the problem persists, please provide your crash dump file to help us identify the problem.

Allen
Reallusion
JoeM007 Nov 16, 2021 
Yes, it seems to happen when I am creating a prop. It is intermittent but still occurs from time to time.
Feedback Tracker Admin Nov 16, 2021 
Hi JoeM007,

Did this issue still exist?
We need more information in order to help you.

Allen
Reallusion
Feedback Tracker Admin Dec 22, 2020 
Hi JoeM007,

We apologize for the inconvenience and hope it can be sorted out shortly.

1. No error message when app stops working, try to find the dump files under:
%APPDATA%\CartoonAnimator\CrashDump

2. When the AP crashes, If an error message pops up:
Step1: Please do not close the error message
Step2: Open the Task Manager
Step3: Click the "Processes" tab
Step4: Right-click on the "CTA AP"
Step5: Click the "Create dump file"

Thanks for your patience!

Allen
Reallusion
1 2