Adding IES to spotlight causes Iclone to close randomly

Votes
0

Product:
iClone 7

Version:
7.61

Status:
Released in 7.8

Issue 6515

Adding IES to spotlight causes Iclone to close randomly

I am having a lot of problems, when I try to add an IES file to my spotlight, that it crashes Iclone.
Currently it always fails on the backhall light 1 or 2 (the one that doesn't have one)

It seems to happen more if you put a spotlight on the scene and bent it, and shape it .

I will upload the project file to dropbox.

here is the link:

https://www.dropbox.com/s/kau9b79p1hl9z26/hospital%203.zip?dl=0

OS: Windows 10

8
3649

Bug

Submitted bypka4916 2019/12/10 07:01:26

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COMMENTS (8)

Feedback Tracker Admin 2019/12/13 01:06:42

Thank you for your feedback.

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.And provide crash dump file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Molly
Reallusion

pka4916 2019/12/13 00:52:47

Just checked it with 7.7  and the same problem is happening.
Sits for a while and then just closes.
There is nothing the log file for it

pka4916 2019/12/13 00:41:04

Any update on this?
I keep getting this more and more..  and the only solution is to delete the light and add it back in.
This is really a pain, since I need to set everything for it again.

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