Votes
1
Product:
3DXchange 7
Version:
7.02
Status:
Assigned
Issue 3757
3DXchange 7 Pro - Dosen't run at all
Windows 10 home OS, NVIDIA GEFORCE GTX 950m, INTEL Graphics card also. Plenty of memory both in system and graphics card.

Double click on Desktop Icon or executable. Splash screen displays - really small - acts like its loading everything, white 3x5 window displays with menu, then goes away.

That is all I have gotten since I purchased. Had several support tickets but nothing is working to get this to run.

Getting really frustrated that I can't use the software.
OS: Windows 10
Related Issue:   3DXChange CRASH (Issue 3938)3dx 7.2 crashes on start (Issue 3736)3DXchange Crashes (Issue 3562)
Attachment:
  •  13
  •  4404
Bug
Submitted bydancnbird Jan 20, 2018
12 3
COMMENTS (13)
Feedback Tracker Admin Feb 9, 2018 
Hi dancnbird,

Can you clean NVIDIA driver installation and try to launch 3DX again?
https://support.ubi.com/en-gb/faqs/000025720/Nvidia-Driver-Clean-Installation

Reallusion
dancnbird Jan 27, 2018 
Ran the iclone Crash Dump - only thing that could get is log file.  There is no way to even load a project to get the crash dump.  emailed the file to you
Feedback Tracker Admin Jan 25, 2018 
Thank you for your feedback.

Please provide your  Crash dump file & Log file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump & log .
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3757" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
12 3