Votes
1
Product:
3DXchange 7
Version:
7.02
Status:
Assigned
Issue 3757
3DXchange 7 Pro - Dosen't run at all
Windows 10 home OS, NVIDIA GEFORCE GTX 950m, INTEL Graphics card also. Plenty of memory both in system and graphics card.

Double click on Desktop Icon or executable. Splash screen displays - really small - acts like its loading everything, white 3x5 window displays with menu, then goes away.

That is all I have gotten since I purchased. Had several support tickets but nothing is working to get this to run.

Getting really frustrated that I can't use the software.
OS: Windows 10
Attachment:
  •  13
  •  4294
Bug
Submitted bydancnbird
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COMMENTS (13)
eyeweaver
unfortunately no luck running it.. I tried everything..
first it wouldn't open at all.. and after trying the DPI over ride. it opened.. but it crashes right away
Feedback Tracker Admin
Hi, haridy_20110504231119646,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, haridy_20110504231119646,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
adel21adel
uyrfytrfy
dancnbird
Finally!!!!!!!  Thank you beathouse2003

I have tried everything that was suggest by support, forums, and everything here.  This worked.
One setting under the compatibility tab.

1 - Right click on the shortcut on your desktop for 3dxchange
2 - Click on the compatibility tab
3 - Check the box that says "Override high DPI scaling behavior. Scaling performed by:
4 - On the dropdown menu, directly underneath, select "System (Enhanced)
5 - Click "Apply" then click "OK"
beathouse2003
SOLVED!! For me at least. 

I had this same issue, and I came here first to find a solution. Needless to say I was pretty disappointed when I couldn't find one. I searched everywhere, did the stuff I found on other pages such as removing iClone and 3dxchange and ALL visual C++ redistributables. 

No luck. Spent 9 hours yesterday d*ck*ng around with this, doing everything from the most complex procedures down to the simplest. 

Wanna know what worked?

One setting under the compatibility tab.

1 - Right click on the shortcut on your desktop for 3dxchange
2 - Click on the compatibility tab
3 - Check the box that says "Override high DPI scaling behavior. Scaling performed by:
4 - On the dropdown menu, directly underneath, select "System (Enhanced)
5 - Click "Apply" then click "OK"

You're Welcome.

If it worked for you lol

SEE ATTACHED PHOTO FOR EXAMPLE!
Attachment:
  • 3dxchange compatibility.png
Feedback Tracker Admin
Hi, beathouse2003,

Please see previous comment to help testing the 3DX7 in DX11 mode, to confirm if this approach can solve the crash on launch issue on your computer?
Your help is highly appreciated.

Reallusion
Feedback Tracker Admin
Hi, beathouse2003,

Please see the comment announced for the 3DX7 for DX11 test version, and help us to confirm whether this version of 3DX7 in DX11 mode is launch-able on your computer?

Your help is highly appreciated.

Reallusion
Rampa
It may be that it is trying to run on the Intel graphics. Make sure it is running on the Nvidia card. Here's a video on setting it.
https://www.youtube.com/watch?v=mutQBjfs0P0
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