Votes
1
Product:
3DXchange 7
Version:
7.7
Status:
Active
Issue 7190
3DExchange 7 opens then immediately closes
Hey. Just purchased and running into this issue:

Example:

1. Launch 3dExchange from hub
2. a splash screen will appear
3. a window with navigation elements will appear
4. it will close in less than a second

Laptop with Quadro P200 (integrated) and RTX2080Ti
OS: Windows 10
Related Issue:   3d exchange closing (Issue 7180)
  •  3
  •  940
Bug
Submitted bysimplegreenbag
1
COMMENTS (3)
Feedback Tracker Admin 
Hi Simplegreenbag,

Did the issue resolve?
If not, please help us to collect log file with the following steps:
1. Download and run attached file: 3DX_EnableLog.reg
2. Run iClone 3DXchange v7.7 pipeline
3. Go to folder %localappdata%\Reallusion
4. Find the latest log file whose file name started with "3DX", attach the file to next comment.

Irving
Reallusion
Feedback Tracker Admin 
Hi Simplegreenbag,

Please provide the following information to help us identify this problem:

I. Get system information by referring the link below::
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

II. Collect crash dump with the following instructions:
1. Open the link below:
http:\\ftp.reallusion.com.tw\reallusionsupport\IC7_CrashDump.zip
2. Save the file "iClone_WER_Setup_mini.reg" to your computer, and double click it to enable log recording. 
3. Run 3DXchange. 
4. Do the operation that can crash 3DXchange
5. Once the program crashes, locate the DMP file under: 
%APPDATA%\iClone\CrashDump\ 
6. Upload the DMP file to a cloud storage, e.g. dropbox, google drive. Then share the download link in your comment.
Note: If you want to disable log recording, just run the "iClone_WER_OFF.reg" the same as in step 2.

Your help is highly appreciated!

Irving
Reallusion
simplegreenbag 
I updated to latest nvidia drivers, but that caused the egpu 2080ti to stop working. Rolled back quadro, both now work in other 3d programs and iclone, but not with 3dx.
1