PRIME FAQs

1. Campaign Event PRIME Week Special
   Reallusion PRIME Week Special:
   Get exclusive offer for PRIME members only during the first 7 days of each month.
    

   • Offer Details:
     • This offer is exclusive to Reallusion PRIME members only.
     • This offer applies to both new and existing PRIME members.
     • The PRIME week exclusive offer is available for every order in Reallusion Software, Content Stores, Marketplace and ActorCore.
     • Each month's campaign may vary.
     • Visit Software Store, Content Store, Marketplace or ActorCore to find out the current ongoing campaign.
     • This offer does not apply to DA point purchases.
     • Not a PRIME member yet? Join now>
        
   • Refund policy:
     •  - Software Store purchases are eligible for the 14-day return policy.
        - Content Store, Marketplace and ActorCore purchases not returnable or refundable.
        - Please refer to our Offical Return Policy for more information.

   
   *Reallusion reserves the right to amend these terms & conditions; modify or revoke these promotions at any time.
   
   SHOP NOW >
2. What are the benefits of Reallusion PRIME membership?
   • Extra 15% off order coupon for one year. (What is order coupon?)
   • PRIME discount on all Reallusion stores, including Online Software Store, Content Store, Marketplace, and ActorCore. *Does not apply when purchasing DA points
   • PRIME discount (Extra 15% off) is on top of store price, product coupon, and volume discount, and it is applied following the existing discount, rather than accumulating all discounts.
   • Get 500 Free Bonus Points (Value $5) every month by placing a purchase order with no price limitations! (How to get it?) 
   • Get a Renewal Offer for only $79.00/year.
   • PRIME Member Exclusive offers when available.
3. How to subscribe to Reallusion PRIME membership?
   • Sign up and log in to your Reallusion Account.
   • Click the "Subscription" icon and click "Subscribe to Reallusion PRIME."
   • Fill in the billing and payment details in the shopping cart.
   • When the payment succeeds, the subscription is automatically actived. The extra 15% off will automatically apply to your order with the "RLPrime15" coupon code.
4. Where is my PRIME discount code? How to use it?
   • Once you subscribe to the 12-month PRIME Membership, you will find the "RLPrime15" discount code in the PRIME Membership welcome email.
   • When you shop at Reallusion stores, the extra 15% off will automatically apply to your order with the “RLPrime15” coupon code. (Please login first).
   • The EXTRA 15% off is applied on top of the shopping cart savings (DA points purchases excluded) during the PRIME membership period.
     
     Please note that the application of PRIME discount with any other discounts is consecutive rather than cumulative.
     
     This means that the 15% PRIME discount is applied following any specified discount.
     The calculation for savings is: purchase amount * (any specified discount) * 15% off.
     
     Consider an order expenditure of $100. For example:
     $100 with buy 2 get 30% off = $70.
     $70 with a 15% PRIME off = $59.50.
     The total savings amount to 40.5% (not 45%), totaling $40.50.
      
5. Are there any restrictions while using the PRIME discount code?
   • The PRIME discount cannot be applied to DA Points or AccuPose Infinity purchases.
   • The PRIME discount can not be used together with educational licensing.

   * What is an order coupon?
6. If I'm not satisfied, what is the PRIME cancellation policy? Will I be refunded?
   Payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused PRIME service or benefits. You can cancel your subscription for next year on the subscription page anytime. However, you will continue to have access to the PRIME service through the end of your current billing period.
7. Does PRIME Membership apply to a 14-day money back guarantee?
   No. Reallusion PRIME Membership is non-refundable. If you cancel your membership, you may continue to have access to the PRIME service through the end of your billing period.
8. Where can I check my subscription period?
   Please visit the Subscription Page at your member page.
9. When will I be billed for my next PRIME membership?
   When your PRIME Membership period ends, we'll automatically renew your PRIME Membership status for the next membership period by default to ensure you don't lose access to all benefits. Payment for your renewal is due at your next billing date. All PRIME Members will be notified 15 days, and 3 days each before the billing.
    
   You can check your membership setting in the Subscription Page
10. Is there a renewal offer exclusively for PRIME memberships?
    Yes, for existing Prime members you can benefit from a 20% discount for each consecutive year of membership, which automatically reduces your annual fee from $99.00 to $79.00.
     
    Please note, Reallusion PRIME Membership is non-refundable and your PRIME service will remain active until the end of your current billing period.
     
    If you choose to cancel your subscription and then resubscribe during the billing period, or after your PRIME membership has expired and you subscribe again, you will be charged the full fee of $99.00 per year for the next year.
11. How to get 500 Free Bonus Points (Value $5)? Bonus 
    • Campaign Period: 500 Free Bonus Points campaign starts from Jan. 2025 to Jun. 2025.
    • Available Stores: You can shop at any Reallusion Store including  Software Store, Content Store, ActorCore and Marketplace.
    • Payment Options: You can make payments using either cash or DA Points (with no price limitations). Please note that payments made using DA+Bonus Points or Bonus Points alone are not eligible for this campaign.
    • Monthly Campaign: This promotion runs on a monthly basis. If you place a (or more than one) purchase(s) order every month, then you will receive this 500 free bonus points every month during the campaign period.
    • Bonus Points Delivery: The Free Bonus Points will be delivered in the next month, before the 10th day.
    • 500 Bonus Points can't be accumulated. Each Prime member is offered once to get 500 free Bonus Points in one month.
    • Refund orders will result in the cancellation of Bonus Points as well.
12. What is the difference between Reallusion PRIME, PRIME For Team, PRIME for Business, Premium Plus membership and Corporate Membership?
    • PRIME Membership: Subscribe to the PRIME Membership for $99 a year, and receive a 15% off discount code and other PRIME membership benefits. You may use the discount on all Reallusion Online Stores.
    • PRIME For Team Membership: One of the Workgroup plans, includes everything in PRIME membership, plus:
      • Account Management: Role-Based Access Control (RBAC) enables administrators to define and manage user permissions based on team roles, enhancing security and ensuring appropriate access levels.
      • Project Collaboration: All Workgroup members can collaborate on share projects without watermarks, including the right to edit, save, export, and merge. Learn More >
    • PRIME For Business Membership: One of the Workgroup plans, includes everything in PRIME For Team, plus:
      • Shared Inventory: Grant access to the Workgroup content inventory via the Smart Content Manager for all team members within the workgroup.
      • Delegated Procurement: Delegates have the ability to make purchases on behalf of the Workgroup Owner using DA credits. Subsequently, Workgroup Owners can review purchase order and history. Learn More >
    • Premium Plus Membership (enjoys the special upgrade discount which can be used together with PRIME discount): Purchase a product in the Software Store, Content Store, ActorCore, and register the serial number to your Member Account. Learn More >
    • Corporate Membership (enjoys the special $500 coupon which can be used together with PRIME discount): Once you become a Reallusion Premium Plus member, then you may fill out the registration form to become a Corporate Member. A business license, trademark, VAT number, or likewise certificates will be required for authentication. Corporate Members can get exclusive welcome gifts, VIP support, news and benefits updates. Learn More >

1. Terms and Conditions
   1. Sign Up
       
      Reallusion PRIME Membership is available to all Reallusion members to sign up. Please follow the steps below.
      • Sign up and log in to your Reallusion Account.
      • Click the "subscription" icon and click "Subscribe to Reallusion PRIME."
      • Fill in the billing and payment details in the shopping cart.
      • When the payment succeeds, the subscription is active automatically. Please find the "RLPrime15" discount code in the "view coupon list" in the shopping cart.
         
   2. Subscription Period
      
      The billing cycle of Reallusion PRIME Membership is twelve (12) months and will be automatically renewed at the end of your billing cycle unless it is canceled or terminated. You can sign up at any time, for example: if you sign up for Reallusion PRIME on May 5th, 2022, your subscription will renew on May 5th, 2023, and so on.
       
   3. Subscription Fees
      
      The Subscription Fee is $99.00 for one year. The membership fee for the Reallusion PRIME Membership and any other charges you may incur in connection with your use of the service, such as local taxes and possible transaction fees, will be charged to your Payment Method on the specific payment date indicated on the Account Page. If you fail to make payment at the deadline, your subscription will be canceled and you will need to subscribe again in order to receive benefits.
      
      If you do not want to automatically pay the Reallusion PRIME subscription fee, you must cancel your subscription before the automatic renewal date. You can cancel the subscription at any time before its expiry by logging into your Account Page.
       
   4. Subscription Benefits
      
      You will receive the below benefits in your Reallusion PRIME annual subscription plan.
      • Extra 15% off order coupon for one year.
      • PRIME discount on all Reallusion stores, including Online Software Store, Content Store, Marketplace, and ActorCore. *Does not apply for purchasing DA points
      • PRIME discount is on top of store price, product coupon, and volume discount, and it is applied following the existing discount, rather than accumulating all discounts.
        We reserve the right to change the subscription benefits on Reallusion PRIME Membership at any time. Any benefit changes to your PRIME Membership subscription will be communicated to you with reasonable notice in advance through posting on website, e-mail, or any other way of communication we deem appropriate.
      
       
   5. Restriction
       
      • The PRIME discount cannot be applied to DA Points or AccuPose Infinity purchases.
      • The PRIME discount can not be used together with educational licensing.
      • * What is an order coupon?
      •  
   6. Billing and Cancellation
      
      6.1 Payment Method.
      To use the Reallusion PRIME Membership service, you must provide your Payment Method. The following payment methods are available for use: Visa and MasterCard.
      If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, your subscription will be cancelled until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method.
      
      6.2. Update your Payment Methods.
      You can update your Payment Methods by going to the "Account" page. Please click the "Change Payment Method" button and fill out your new payment details.
      
      6.3. Cancellation.
      You can cancel your Reallusion PRIME Membership at any time by visiting your Account Page and adjusting your membership settings. Payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unused PRIME service or benefits. If you cancel your membership, you will continue to have access to the PRIME service through the end of your billing period.
       
   7. Support
      
      For customer support, you may submit support tickets through here, and our team will reply to you within 3 business days.
      Reallusion reserves the right to amend and/or modify the details any time.