Hi alaadaker, 

Thank you very much for your attention.

Feedback Tracker is primarily used to collect and track functional and documentation issues for Reallusion application programs or content, usually people call them bugs. We will continually review these issues, and resolve them in future versions of our products, if the issue is necessary.

If you have found any specific function that is not working correctly, or that its behavior/consequence is not what you expect it to be, then all your suggestions and enhancements related to the existing function will help our team. You are also welcome to report any typo, omission, or mismatch in any of our Online Help, or Tutorials.

If you are encountering problems related to payment, refund, download, install/uninstall, system/hardware compatibility, performance issues, crashes, or product launch failings to launch with or without an error message, then you can log into your Reallusion Member account to contact our Customer Service team. You will have a service ticket number to track the service response. They usually reply within 2 working days. 

Therefore, please click the link below for our Customer Service:
http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx


Reallusion