when loading in image in the head shot plugin it hangs at 60% everytime and crashes often

Votes
0

Product:
Character Creator 3

Version:
3.44

Status:
Active

Issue 8301

when loading in image in the head shot plugin it hangs at 60% everytime and crashes often

https://www.youtube.com/watch?v=myU0pm0fhBk

see this video im attempting to move the image loading dialog only to demonstrate
when the gui becomes unresponsive...this is recurring happens almost everytime though
70% of the time it actually is able to complete. attached is the test image in thsi exmaple of
the crash..

i have been using this app little over a month and have 48 crashes so far more after this screenshot.

see image

OS: Windows 10

Attachment:

ivanka-trump-new-york-city-ballet-fall-gala-2014jpg.jpg
ice_screenshot_20220103-202847.png

Bug

Submitted byhobbyuser3d 2022/01/04 06:50:18

COMMENTS (2)

hobbyuser3d 2022/01/07 20:27:27

the problem is this : if you have a crash which i prob had a real crash at one point..and you take the saved data restore file once you start working in it it will crash when inputting a headshot 
image..you can get in a crash loop ..the solution is dont use the restore files at all. I have not tried at the point of opening the restore save as new project..that might work but i have not tested that.

Feedback Tracker Admin 2022/01/07 08:34:24

Hi hobbyuser3d

Thanks for you feedback of Headshot!
To clarify crash issue, could you try not to move progress bar or click application during the process?
And wait for few seconds to see if the generation works fine.
If the application still crashes without any triggered, we can see what else we can do.

Thanks for your patient, please feel free to contact us if any.
Tina