Sorry to hear you are experiencing this issue. For faster response, we have helped you submit your issue to our online support system. The support team will contact you via email within 48 hours. You can also check the “Support Ticket” section on your account page as per following link. https://kb.reallusion.com/General/50108/How-to-engage-Support-Team Your help would be much appreciated! Thanks for your support! Irving Reallusion