Votes
0
Product:
iClone 7
Version:
7.82
Status:
Active
Issue 7419
the import as menu disappears somewhere in the background....Nothing goes
Hello

I am working on a large project with two monitors and often have the following problem:
when I want to copy material from an object and insert it into another model, the menu (import as) disappears somewhere in the background and I can't do anything else except to end Iclone with Task Manager.
how can i solve this?

Best regards
OS: Windows 10
  •  3
  •  619
Bug
Submitted byBarran Nov 16, 2020
1
COMMENTS (3)
Barran Dec 31, 2020 
Thank Molly for your answer.
First, I believe and hope that the problem with the last update is fixed.
But I still think the IC has problems with two monitors, for example when rendering in full screen. this is where all windows collect on the monitor from which IC starts.
second: the problem was unpredictable, so I don't know when this will occur and with that I cannot make a video of the project. sorry that's no answer.
it's not just a click of the mouse.
best Reagards
Barran Nov 24, 2020 
@lianchiu

I don't know why I should record everything just to show you ... is it your curiosity?
if I don't have these problems, I don't need to write here either and make this effort.
But I think that the superlative Iclon has problems with large files and especially with two monitors when the window is the work area on the second monitor. the problem doesn't always happen and it is less common in smaller projects.
thanks
Feedback Tracker Admin Dec 29, 2020 
Hi Barran,

lianchiu is also Reallusion member.We need your video to help us identify the problem.Can you capture a screen video to us?

Molly
Reallusion
lianchiu Nov 17, 2020 
Hi Barran,

Could you record the workflow?
1