import file error - Feedback Tracker

Votes
0

Product:
3DXchange 7

Version:
7.6

Status:
Closed

Issue 6487

import file error

Error message "inport file error" when importing .fbx from DAZ 4.12
A new error, it worked previously.
For G3 and G8 Figures even without iClone face key.
Attached .jpg files from Autodesk fbx Review

OS: Windows 10

Attachment:

Capture1.JPG

9
1473

Bug

Submitted bykplatt 2019/12/01 15:57:30

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COMMENTS (9)

Feedback Tracker Admin 2019/12/10 03:37:23

Hi kplatt,

Please provide FBX file to help us identify the problem. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use Private Comment if you want to keep it private.

Molly
Reallusion

kplatt 2019/12/03 10:49:02

How do I attach a .fbx file, It is not foreseen below in attach files

Attachment:

Export.JPG

Feedback Tracker Admin 2019/12/03 06:11:17

Hi kplatt,

Please capture a screen shot about FBX Export Options and provide FBX file to help us identify the problem. Attach it in your next comment.

Your help is highly appreciated.

Molly
Reallusion

Attachment:

16.jpg

kplatt 2019/12/02 17:31:05

When it does import which is not often (depending on 3DAZ figure, random) program crashes on trying to save to iClone and on export

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