iclone crashes when importing project

Votes
2

Product:
iClone 7

Version:
7.73

Status:
Assigned

Issue 6858

iclone crashes when importing project

I have an iclone project ive been working on for some time. suddenly it has started to crash the software on load, with the status bar coming close to 90% before the whole software suddenly shuts down.

OS: Windows 10

Attachment:

8
1691

Bug Pipeline (Export/Import)

Submitted byben_00 2020/05/12 10:34:10

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COMMENTS (8)

ben_00 2020/05/26 08:36:37

Did you manage to get anywhere with this issue? Can any of the file be salvaged?

Feedback Tracker Admin 2020/05/29 00:53:07

Hi ben，

I'm very sorry，can you  download it now?

Molly
Reallusion

ben_00 2020/05/28 15:59:00

Thanks Molly, I have requested access to the file

Feedback Tracker Admin 2020/05/28 05:52:29

Private Comment

Ascensi 2020/05/18 17:29:06

I'd suggest opening iClone with render settings set to minimal.. if that works then I'd increase Virtual memory to 3O Gb on the hard drive iClone is installed to but also to any additional drive you might have your project saved.  After virtual memory  settings have increased, you can choose to resume using higher render settings.

ben_00 2020/05/15 09:28:23

however, that was then collected from another file as a motionplus file, then applied into this new project

ben_00 2020/05/15 09:26:23

I created the viseme clip using the live face profile and motion live from an iphone x.
the visemes were set up using a custom set of blendshapes i assigned in 3dxchange

Feedback Tracker Admin 2020/05/15 06:52:28

Hi Ben，

Did you remember how did you create viseme clip?

Molly
Reallusion

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