Hi bobu2357, There are only 3000 frames in your project,iClone didn't crash when I play your project.We can't find valid data,so please send us the project which project length is over 4800 frames.We still need it to identify the problem.Thanks. Molly Reallusion
I ran the program again, with the specified conditions. soft cloth on- frame mode, it stopped with the error message at frame 4828. Follow the link to the screen grab. https://www.dropbox.com/s/l5i4butp2c965qq/crash.mp4?dl=0
Hi bobu2357, There are only 3000 frames in the project,iClone didn't crash when I play your project.Can you send the project which is in your video? Molly Reallusion
Thank you bobu2357. Please try again Step1: When the AP crashes, please do not close the crash dialog Step2: Open the Task Manager Step3: Click the "Processes" tab Step4: Right-click on the "iClone 7 AP" Step5: Click the "Create dump file" You will get the crash dump, please send it to us. Soya Reallusion
I was able to get the problem to repeat with the attached project file when running "soft cloth on" and "Frame" mode. There were no .dmp files The error always took place around frame 4827 of this project The project files is at: https://www.dropbox.com/s/f1ej8nzlu1i8oy5/c.iProject?dl=0
Hi bobu2357, I have got it.Thanks,but there are only 3000 frames in the project,iClone didn't crash when I play your project. Molly Reallusion
Hi bobu2357, There are 3 things I need your help with: 1. Once crash, try to find the dump file under C:\Users\[USER_NAME]\AppData\Local\Temp\Reallusion\IC-[TIME].dmp Another way: Step1. Press "Win+R" hotkey, keyin: %temp% Step2. Find Reallusion Folder. If there are .dmp files, please copy them to a cloud drive, so we can download. 2. If possible, please give us your project. Please put it (.dmp, .iProject) on cloud and give me the link so we can repeat the crash issue. 3. Please provide the dxdiag file for us. Step1: Select the "Start" menu, click "run". Step2: Input "dxdiag" & click "ok". Step3: It will check your system for a while, after finish, click "save all information". Step4: Save "DxDiag.txt" and send it to us. Thank you very much for your assistance. Soya Reallusion