Votes
0
Product:
iClone 7
Version:
7.2
Status:
Released in 7.21
Issue 3729
iClone locks up and crashes.
Hello, ever since iClone 7.1, I've been experiencing the editor becoming completely unresponsive, and a few moments later it'll crash. This seems to happen quite often in relatively complex scenes. It could just be coincidence, but the crashes often (but not always) happen after I turn on or off certain lights in the scene, but other than that the crashes seem to be completely random, but it's happening so often, I'm having real difficulty using the software now.

Also, once a project has crashed, there seems to be no point restoring it, as I've found it'll just crash again a few moments later.

My system spec: Intel i7-6700, 16GB RAM, Nvidia Geforce GTX 1070
OS: Windows 10
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Bug
Submitted byJenova Jan 2, 2018
1
COMMENTS (2)
Jenova Jan 5, 2018 
Hello, I do not have a youtube channel, but I've e-mailed you everything you've asked for including a video, cheers.
Feedback Tracker Admin Jan 5, 2018 
Thank you for your feedback.

Please provide the crash project file and crash dump files to help us identify the problem.

And capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump / log .
https://goo.gl/fP55y8

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3729" in the email title to feedbacktrackeradmin@reallusion.com.

Your help is highly appreciated.

Reallusion
1