iClone keeps crashing at 19% of opening projects or restore projects

Votes
0

Product:
iClone 7

Version:
7.22

Status:
Released in 7.3

Issue 3985

iClone keeps crashing at 19% of opening projects or restore projects

Projects are saved fine but I can't seem to open them. I have 2 GTX 970 Video cards, 32 GB of host memory and i7 4GHz and over 40 GB of SSD and the project files aren't that big -usually consisting of a character, animations and maybe an imported mp3. I attached an example.

OS: Windows 10

3
2327

Bug

Submitted byAscensi 2018/07/18 10:20:00

COMMENTS (3)

Feedback Tracker Admin 2018/07/23 03:28:36

I have received your files, we will check this issue.

Reallusion

Ascensi 2018/07/21 10:12:59

Thank you, I did email you as requested, added the zip file, log and crash dump.. just waiting for the diagnosis & potential fix.

Feedback Tracker Admin 2018/07/20 02:19:09

Thank you for your feedback.

I didn't see the file you attached, please capture a screen shot of the crash, send the screen shot and the project file and iClone crash dump for further checking.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/uVs6WN

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and email the link with "FT3985" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion