Votes
0
Product:
iClone 8
Version:
8.12
Status:
Not Reproducible
Issue 9239
iClone is Very Slow to Open, import Fbx, etc
Hi All

MY PC Specification :

Processor AMD Ryzen Threadripper 2990WX 32-Core Processor 3.00 GHz
Installed RAM 96.0 GB (95.9 GB usable)
Hard disk: NVMe 2TB SSD
Graphic Card: RTX 4090

This PC is a good Spec, However every time i open the program its takes 5 - 10 min to open the program. When i import FBX file (50mb file) will take 1 hour to import.

Why is it like this ? please look and fix it and make the program to load fast
OS: Windows 11
  •  2
  •  297
BugIray Render
Submitted bykrrish.joy Jan 17, 2023
1
COMMENTS (2)
Feedback Tracker Admin Mar 16, 2023 
Hi krrish.joy,

Can you provide log to us?

Molly
Reallusion
Feedback Tracker Admin Mar 8, 2023 
Hi krrish.joy,

I'm so sorry to reply to you so late.We need your log file to 

Step1: download these registry:
           https://cdn4.reallusion.com/IC8_EnableLog_On.reg
           https://cdn4.reallusion.com/IC8_EnableLog_Off.reg
Step2：double-click IC8_EnableLog_On.reg
Step3：launch iClone
Step4：go to this folder and provide the latest log to us.If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. Y
           C:\Users\Molly\AppData\Local\Reallusion
Molly
Reallusion
1