iClone crashes when trying to export FBX file

Votes
0

Product:
iClone 7

Version:
7.9

Status:
Released in 7.92

Issue 7787

iClone crashes when trying to export FBX file

iClone crashes when trying to export FBX file
i was trying to export a non standard character
iclone pops up the message about memory again and crashes :(
sometimes it also crashes without any message. it just crashes

i noticed after that when i removed an accessory that it had subprops it exported as fbx succesfully but after a while iclone crashed

and i cant export it neither as alembic
says file contains invalid characters

OS: Windows 10

6
1342

Bug Pipeline (Export/Import)

Submitted byahingel 2021/04/06 09:57:32

1 2

COMMENTS (6)

ahingel 2021/07/09 13:48:01

it didnt happen again
i also was able to export those characters that was crushing before
if i find any other bug i ll let you know 
thank you :)

Feedback Tracker Admin 2021/07/12 01:53:29

Hi ahingel,

Thank you for telling us.

Molly
Reallusion

Feedback Tracker Admin 2021/07/09 02:45:15

Hi ahingel,

Did it happen in iClone7.92?

Molly
Reallusion

Feedback Tracker Admin 2021/07/02 09:48:07

Hi ahingel,

Can you try again with iClone7.92?We fix a similar bug.

Molly
Reallusion

ahingel 2021/04/14 02:16:50

Im sorry i cant share that
its for a client

ahingel 2021/05/15 04:21:26

i still have this issue in some non standard characters in 7.91

Feedback Tracker Admin 2021/04/15 01:52:12

Thanks for your help

Molly
Reallusion

ahingel 2021/04/14 11:19:50

in the previous versions yes but i ve told you here on feedback tracker
if it happens again with another character i text you

this character has some flipped normals on purpose though, if that helps

Feedback Tracker Admin 2021/04/14 02:22:49

Hi ahingel,

Did you have other character which also causes iClone to crash?

Molly
Reallusion

Feedback Tracker Admin 2021/04/14 02:09:29

Hi ahingel,

Can you provide your project file to us?

Molly
Reallusion

1 2