Please see Support open ticket 239548 "When will the product be useable?" All Reallusion products were updated and the Development Team has remotely accessed my computer and replicated the crashes. .dmp files sent, projects, etc. All drivers updated. As of 7/21/23 the application continues to be unstable and does NOT work. This has been going on since May. Development will not provide a date when and if this will be fixed. ***please escalate this and respond promptly when the application will be useable. If not, how do I obtain a full refund for all Reallusion products?*** AMD Ryzen Threadripper PRO 5945WX 12-Cores, 4101 Mhz, 12 Core(s), 24 Logical Processor(s) 96 GB Ram Two 48 GB NVIDIA RTX A6000 GPU
Hi JeffJ, Thanks for your Feedback, Cause we can't reproduce this issue, please upgrade your CC and IC versions to latest version to see if the issue still exists. If issue still happen, please provide your Prop to us. You can use cloud services such as Google Drive to make the files available to us and put the link in your comment. And You can use Private Comment if you want to keep it private. Thank you for your help. Calvin Reallusion