Votes
0
Product:
iClone 7
Version:
7.4
Status:
Active
Issue 5693
iClone crashes when returning from hibernate
Every time I leave a project I was working on in iClone and work on other projects or put my PC in hibernation, after, if I go back to using iClone, it crashes, dependably.

If I work on other ram memory intensive projects, Photoshop, Video editing, etc. and I go back to using iClone it crashes.

If I leave iClone open and then put my PC into hibernate mode, upon return, anything I do with iClone will make it crash.

I get the sensation that iClone doesn't properly protect its dedicated ram or it lets its cache to be written over.

I am reluctant to post this bug because I can't provide you with anything to recreate or prove this is happening, however, I think this should be noted as it happens over 90% of the time on my PC.

I have 16Gb of RAM The OS is never connected to the internet, it has no infections, it's connected for a few seconds for when I'm installing Reallusion software but offline otherwise.
OS: Windows 10
  •  5
  •  1025
Bug
Submitted byDragonskunk Feb 1, 2019
1
COMMENTS (5)
Dragonskunk Aug 9, 2019 
Addendum:
Well I just crashed with a stop code: MEMORY MANAGEMENT BSOD while saving a file in iClone, file left open minimized ---sleep--- awaken maximized then save and hangs iclone has stopped working error then BSOD crash.
Dragonskunk Aug 9, 2019 
Well I just crashed with a stop code: MEMORY MANAGEMENT
I think my virtual machine app and iClone don't play nice together. 

Unfortunately the dump log reg wasn't on but it is on for next time.
Dragonskunk Feb 25, 2019 
I trained myself to avoid it so I have to remember to leave it open when I do put my PC into hibernate.
Feedback Tracker Admin Feb 25, 2019 
Hi Dragonskunk,

Can you crash dump file to us?

Reallusion
Feedback Tracker Admin Feb 18, 2019 
Hi Dragonskunk,

Please provide crash dump file to help us identify the problem.

Download the zip file with the link below, inside the zip you can find the description about how to generate the startup log and crash dump.
https://goo.gl/YgVYhF

Your help is highly appreciated.

Reallusion
1