Votes
0
Product:
iClone 6
Version:
6.53
Status:
Assigned
Issue 2113
iClone crashes during the loading process of an iproject file
More than once now I've come across saved files that instead of loading crashes iClone while it is loading. You see assets loading onto the 3D area sometimes. It says "Updating user interface. 75%" Then I get "iClone AP has stopped working"
Only with those specific files. Right after restarting iClone the save unsaved project feature saves a file that also makes iClone crash when loading.

I've tried loading the files into older version of iClone, tried drag and drop instead of selecting a file , put the file on my desktop to open. Nothing works.

I don't see how I will recover these projects ever again. It is devastating.
OS: Windows 10
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Bug
Submitted byDragonskunk
1
COMMENTS (1)
Feedback Tracker Admin
Hi Dragonskunk,

Thanks for your feedback.

Our Customer Service will contact you regarding this issue.

Reallusion
1