Votes
0
Product:
iClone 7
Version:
7.02
Status:
Active
Issue 3623
iClone Hangs then crashes when using video (mp4, popVideo) as a texture.
When using MP4 or popVideo in iClone, I am experiencing hanging, slow performance, and eventually application crash. I am applying a video as a Diffuse map for a Plane A - object. When scrubbing the playback head on the main player (above the timeline), the video texture does not advance frames or takes a long time before advancing but generally will crash shortly afterward.

Are there specific settings or limitations on using video textures in iClone 7? I don't remember having this issue in iClone 6.
OS: Windows 10
  •  2
  •  1410
Bug
Submitted byninjarama Oct 31, 2017
1
COMMENTS (2)
zvonimir.tusek Mar 6, 2023 
I have the exact same problem with iClone 7.93!
Feedback Tracker Admin Oct 31, 2017 
Thank you for your feedback.

Please provide your DxDiag file and the iClone 7 dump file to help us identify the problem.

To get the DxDiag file:
1. Select the "Start" menu, click "run" or press <Win Key> + <R>.
2. Input "dxdiag" & click "ok".
3. It will check your system for a while, after finish, click "save all information".
4. Save "DxDiag.txt".

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://drive.google.com/file/d/0B2qzWIH-JBaudGpCcTZIdG5KNjQ/view?usp=sharing

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the file available to us and email the link with "FT3623" in the email title to feedbacktrackeradmin@reallusion.com.

Reallusion
1